Refund & Cancellation Policy

Get all your money back if not satisfied with services. No hidden terms. Read our Cancellation policy.

Refund & Cancellation Policy

At Software.Techiq-labs Technologies, we have full confidence in our varied range of services, products and e-business solutions. We leave no stone unturned in providing our esteemed clients fast, reliable and exceptional service guarantee every time in time we do business with them. All the services available at Software.Techiq-labs Technology's website are carried out for the clients after extensive project analysis using a complete scope document. It ensures full understanding of the work and almost no possibilities of any project cancellation, reversal or dispute. However, any refund and service cancellation is taken place abiding a set of conditions.

Cancellation Policy

  • A subscriber can place the cancellation order for a particular service within 7-10 days of service agreement via prescribed cancellation mail request.
  • No cancellation is possible for the services offered with promotional discounts on special occasions viz. Independence Day, Christmas and New Year. These are limited edition offers and hence any range of refund would not be possible.
  • In no case, Software.Techiq-labs Technology will entertain cancellation requests made for services such as domain name registration and domain name transfer.
  • Fee once paid will not be refunded in any case even if the cancellation is posted within 12 hours.
    A service stands cancel if next payment is not received within 7 working days

Refund Policy

  • Every service offered by us takes different course of action to get accomplished from start to end thus refund policy differs from one service to other.
  • In case of any refunds approved by Software.Techiq-labs TECHNOLOGIES, it will take 7 days for the refund to be processed to you
  • There is always a certain set of resources that are involved in achieving every milestone of a campaign. Thus, a refund would not be entertained for the work already completed.
  • No refund is possible for the fee paid in the form of administrative fees or installation charges.
  • Taxes paid on services levied by regulatory bodies would not be refunded with fee refund.
  • No refund will be entertained in case service gets canceled due to any violation of terms stated in our Terms & Condition section.
  • There is no refund policy for the services placed under same day delivery.
  • Software.Techiq-labs Technology is not liable to pay refund if delay or service disruption happens due to third party involvement.

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.